Emotional Support Service

If you are someone who has a life limiting illness, or are caring for someone with a life limiting illness, it is normal to experience feelings of loss or sadness as the illness progresses.

Sometimes you may cope well and at other times you may feel overwhelmed. Life limiting illness can have a huge emotional impact and the changes that occur along the way can make it difficult to manage feelings. Patients and their families face many challenges and uncertainties and whilst many cope with these challenges, some may benefit from further support 

How the service works

The Emotional Support Service is available to adults and children of all ages in need of support whilst coming to terms with life limiting illness.  Our service can help you to find ways that can help you to start to take control.

The service is made up of a team of counsellors, volunteer support workers and student counsellors.

Our team can also provide information and resources to help parents in supporting their child to explore their feelings.

Support offered

Emotional support is available for patients and their families who are coming to terms with life-limiting illness. After an initial assessment you will be offered the following:

Emotional support for adults

After an initial assessment, you will be offered one to one emotional support, which can be over the phone, via email or face to face. All support is person-centred and non-directive and can provide an opportunity to talk in confidence about the consequences of the life-limiting illness, with someone who will be able to listen to your experience. Many people find it helps to talk with someone who is not part of their family or close circle of friends.

“It helped me to look at things in a different way”

Emotional support for children

We work closely with parents and carers to support children. As parents and carers, you may be best placed in helping children through their emotions. We can provide you with resources, information and services to help you manage in supporting this. Alternatively, we offer one to one sessions with a support worker, qualified to work with children.

These sessions are confidential and last no longer than an hour, at a mutually convenient time. The sessions are in a setting that allows space to process thoughts and feelings at a level of their understanding.

How can you get in touch?

You may self refer or, with your consent, your friends, family, workplace can also contact the service on your behalf. Your GP may also refer you to the service. After an initial telephone assessment, by one of our qualified counsellors, clients are offered what we feel may be the most appropriate support for their needs.

The service is a free of charge, confidential and is managed by fully trained counsellors.

Community Bereavement Service and Emotional Support Team referrals

If you require this service, please download the relevant referral forms and email to or post to the address below:

Jersey Hospice Care
Mont Cochon
St Helier

Alternatively you can contact the service directly, by phoning (01534) 285144.