How to raise a concern or make a complaint about our services
Jersey Hospice Care is committed to continuous improvement and uses feedback as part of its quality assurance processes in order to provide the best possible care and services to all users. We therefore welcome feedback from patients, relatives and carers, as well as members of the public regarding our standards of service and activities, our actions or lack of actions, or our employees, volunteers, or those directly involved in the delivery of that service.
Take time to listen to your concerns and ensure that we fully understand the issue being raised
Support you in making a complaint if needed
Keep the details of your complaint confidential
Handle all complaints fairly, efficiently, and effectively seek to address and resolve the issue immediately and informally where possible
Investigate further if necessary and share the outcomes of what we learn and any changes we plan to adopt to improve our services
If you have a complaint, concern, or suggestion about Clinical Services, you can write to: Hilary Hopkins, Director of Palliative Care Services, Jersey Hospice Care, Mont Cochon, St Helier, Jersey, JE2 3JB or click here to email.
If you have a complaint, concern, or suggestion about Fundraising, you can write to: Cheri Strudwick, Director of Income Generation & Marketing, Jersey Hospice Care, Mont Cochon, St Helier, Jersey, JE2 3JB or click here to email.
If you have a complaint, concern, or suggestion about one our Fundraising Shops, you can write to: Mike Palfreman, Chief Executive, Jersey Hospice Care, Mont Cochon, St Helier, Jersey, JE2 3JB or click here to email.
All other areas
If you have a complaint, concern, or suggestion regarding another area, you can write to: Jersey Hospice Care, Mont Cochon, St Helier, Jersey, JE2 3JB or click here to email.
Who else can you contact – Regulatory Bodies
If, following the outcome of an investigation, you are dissatisfied with the way that Hospice has dealt with your complaint or you feel that it has not been adequately addressed, you have the right to refer your complaint to the appropriate regulatory body.
The Jersey Care Commission is an independent body with legal responsibility to regulate and inspect care home, adult day care and home care provision in Jersey. You can contact them directly by:
Telephone: 01534 445801
Letter to: The Chief Inspector, Jersey Care Commission, 23 Hill Street, St Helier, Jersey
The Jersey Charity Commissioner is independent of the Government of Jersey and maintains a register of Jersey charities including community groups, religious charities, schools, grant-giving charities and major care providers. The Commissioner ultimately supports public confidence in charities and their work and can be contacted by:
Telephone: 01534 760811
Letter: Jersey Charity Commissioner, 1st Floor Lincoln Chambers, 31 Broad Street, St Helier, Jersey JE2 3RR
The Office of the Information Commissioner is the independent regulatory authority that promotes respect for privacy and information rights of individuals. They are responsible for overseeing the Data Protection (Jersey) Law 2018 and the Freedom of Information (Jersey) Law 2011 and can be contacted by:
Telephone: 01534 716530
Letter: Jersey Office of the Information Commissioner, 2nd Floor, 5 Castle Street, St. Helier, Jersey, JE2 3BT