Care at Hospice
At times you may need round the clock care that can be provided on the In Patient Unit.
Who we are
We are Jersey Hospice Care (Jersey Charity Number AJC 075), a charity that provides specialist palliative care for everyone who requires it, irrespective of cause. We are also a Controller, as defined in the Data Protection (Jersey) Law 2018 (DPJL), in relation to the personal data we process. We take the governance and security of all personal data in our possession very seriously. This notice sets out how we do that.
If you have any queries relating to how we approach our compliance duties under the DPJL then please contact us at our registered address below or alternatively email firstname.lastname@example.org
Our registered office address is:
Jersey Hospice Care
More information about the rights and responsibilities in data protection legislation can be found here www.jerseyoic.org
Data Protection Principles
JHC is committed to processing all personal data in accordance with its responsibilities under the DPJL.
The DPJL requires that personal data shall be:
As a controller we are accountable for our compliance.
Why we collect your personal data?
We collect personal data for a number of different specific and lawful purposes as set out below -.
Personal data may only be collected and processed where there is a lawful basis. JHC will collect personal data for a number of purposes as set out above, relying on the following conditions -
Where special category personal data are processed for the purposes set out above, JHC rely on the following conditions -
When do we collect your personal data?
What personal data do we collect?
Personal data is any information that might allow you to be identified, such as your name, address, date of birth, credit card details, IP address, photo or video image or voice recording. For our patients, some of this data will be sensitive and relate to their health and wellbeing, ethnicity and religious views.
The types of personal data we collect will also be different depending on how you are accessing our services or interacting with Jersey Hospice Care.
For patients – Personal data collected will include
Visitors to our website, supporters and financial donors
If you visit our website we may collect your Internet Protocol addresses (also known as IP addresses). This will enable us to understand how users use our website and our services.
If, as a supporter, you wish to sign up to one of our events we will collect your name, address and other contact information such as email address and telephone number.
If you make a donation or purchase a product through our website then your name, address and other contact information such as email address and telephone number will be collected. Your card information will not be held by us. It is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.
If you make a donation over the phone or face to face on one of our premises, your card information is entered directly into a payment terminal by the Jersey Hospice Care staff member you are speaking to. Your payment information will not be held by us and will only be used to process the donation.
When making a donation, either through our website, on the phone or face to face, we will also collect your name, address and contact details so that they can be put into our donation management system (DonorFlex). This will also include any marketing preferences that you have given so that we can be sure that we only use these contact details for the purposes in which you have consented to.
Visitors to Jersey Hospice Care premises
If you visit our premises, your image may be captured on Closed Circuit Television (CCTV), which is in use for security purposes.
When visiting our registered office on Mont Cochon, you will also be asked to provide your name at reception, after which an identification badge will be issued for you to wear whilst on the premises. This is in order to ensure your safety whilst on the premises and that of other visitors and service users.
What do we use your personal data for?
As with why we collect personal data and what personal data we collect, the use of this information will differ depending on the service you are using or how you are interacting with Jersey Hospice Care.
Personal data for patients will be used to:
Personal data of visitors to our website, supporters and financial donors will be used to:
Personal data of visitors to Jersey Hospice Care premises may be used:
How do we protect your personal data?
We take our obligations under the data protection law very seriously and have robust data governance policies and procedures in place These include:
How long do we keep your personal data for?
We will only keep personal data for as long as is necessary for the purpose for which it was collected. This is known as the retention period.
At the end of the retention period your personal data will be deleted.
Who has access to your personal data?
Any Jersey Hospice Care staff member or representatives, permanent or temporary, who come into contact with your information, must be aware of and adhere to the requirements of the Data Protection (Jersey) Law 2018.
For patients, all electronic information held in relation to their care is maintained on the Egton Management Information System (EMIS). This is a secure, encrypted patient record system and access to it is strictly controlled. Only staff who are authorised to see the personal data and who have a legitimate reason for doing so can access the system. Access to paper records of patient’s personal data is also strictly controlled and accessible to authorised personnel only.
Access to all other personal data is restricted to only authorised members of staff who need access to that information in order to carry out their duties.
Lawful basis for collecting personal data
In the circumstances where Jersey Hospice Care are required to use personal data we will only do this if:
Using the services of processors
In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, event administration, printing companies and mailing houses. In these circumstances, we provide only the information they need to perform their specific services and we will ensure that your personal data is properly protected and processed in compliance with the DPJL..
When you are using our secure online donation pages, your donation is processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Sharing your personal data
The sharing of personal data is strictly controlled by law. There are circumstances where the sharing of information is valid. These are set out below:
With their consent information may be shared with:
We are sometimes asked for medical reports by solicitors. In these cases, we will always obtain your written consent for us to disclose the information.
Without consent personal data can be shared:
Visitors to our website or Jersey Hospice Care premises, supporters and financial donors
When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
What are your rights in relation to your personal data?
Under the Data Protection (Jersey) Law 2018, you have certain legal rights in relation to how your personal data is processed.
Under the new Data Protection law, you have the Right of Access to the personal data that we have collected and processed about you. This right includes both the right to know if we have collected personal data on you and also the right to see what personal data we have collected.
In most cases, it is likely that we would be able to deal with any requests to see personal data we hold on you in an informal way. For example, if a patient wanted to see a single, specific document or set of notes that had been made about them, this would be fulfilled at the time the request is made.
If a request is made to see lots of different documents or, for example, the information also contains the personal data of another individual, this is likely to be more complex and therefore requires a more formal request. This is known as a Subject Access Request.
If you wish to make a Subject Access Request this should be done in writing, either by post or email and can be sent to either of the following addresses:
Jersey Hospice Care
or email email@example.com
You can also contact us about anything else relating to your personal data.